FAQ

Welcome to the Classyet Help Center! Here you’ll find answers to the most common questions about our products, orders, shipping, and more. If you still need help, our support team is always ready to assist.

ORDERS AND PRODUCTS

How can I place an order? Simply browse our collections, add your favorite items to the cart, and proceed to checkout. You can securely pay using Visa, MasterCard, American Express, Discover, Shop Pay, Apple Pay, or Google Pay.

How do I know if my order was successful? After placing your order, you’ll receive a confirmation email with your order details. If you don’t see it, please check your spam or promotions folder.

Can I change or cancel my order after placing it? We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us within 12 hours at support@classyet.com. After processing starts, changes may not be possible.

SHIPPING AND DELIVERY

How long does shipping take? Orders are processed within 1–3 business days. Delivery times are: Standard Shipping: 7–12 business days Express Shipping: 5–8 business days

Do you ship internationally? At this time, we ship only within the United States.

How can I track my order? Once your order ships, you’ll receive an email with your tracking number. Please allow up to 24 hours for tracking details to update.

My package hasn’t arrived yet. What should I do? Check your tracking info first. If it’s delayed or lost, contact us at support@classyet.com with your order number and we will help you right away.

PAYMENTS

What payment methods do you accept? We accept Visa, MasterCard, American Express, Discover, Shop Pay, Apple Pay, and Google Pay.

Is it safe to pay online? Absolutely. All payments are processed using encrypted SSL security by trusted third-party processors. We never store or access your card details.

RETURNS AND REFUNDS

What is your return policy? We offer a 30-day return window from the date of delivery. Items must be unworn, unwashed, and in their original packaging. Full details are available on our Return and Refund Policy page.

How do I request a return or exchange? Email support@classyet.com with your order number and reason for return. We will guide you through the process and provide a prepaid return label.

When will I receive my refund? Once approved, refunds are typically processed within 10 to 14 business days to your original payment method.

CONTACT INFORMATION

How can I contact Classyet? We are here to help you. Email: support@classyet.com Phone: +1 (212) 971-5000 Address: 469 Fashion Ave, New York, NY 10018, USA We respond to all inquiries within 24 business hours.