Frequently Asked Questions (FAQ)
1. Where do you ship?
We currently ship to customers across the United States.
2. How long does shipping take?
Orders are processed within 1 business day, and transit typically takes 2–4 business days, for a total estimated delivery time of 3–5 business days.
3. How can I track my order?
Once your order has been dispatched, we will send you a confirmation email containing your tracking number and a link to track your package in real-time.
4. What payment methods do you accept?
We accept all major secure payment options, including
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Visa, Mastercard, American Express, Discover, Diners Club, UnionPay, Maestro
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Shop Pay, Apple Pay, Google Pay
5. What is your return & refund policy?
We offer a 30-day return policy for eligible items. Products must be unused, unwashed, with original tags intact, and in their original packaging. Please visit our Return & Refund Policy page or contact us to initiate a return.
6. What should I do if my item arrives damaged or incorrect?
If your order arrives damaged or defective, or if you receive the wrong item, please contact us within 48 hours of delivery at support@classyet.com with your order number and photos/videos of the issue. We will arrange a free replacement or full refund.
7. Can I change or cancel my order?
Yes, you can request to change or cancel your order within 12 hours of placing it. Once an order has been processed or shipped, it cannot be canceled, but you can return it upon arrival.
8. Is my payment and personal information secure?
Absolutely. All transactions on Classyet are encrypted using SSL technology and processed through secure, globally trusted payment gateways. We do not store your credit card details.
9. How can I contact customer support?
If you have any questions or need assistance, feel free to reach out to our support team:
Contact Us
Business Address: 10385 San Severine Way, Jurupa Valley, CA 91752, United States
Business Email: support@classyet.com
Business Phone: +1 (551) 294-1577
Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST)